Dyson Re-engineers Expert Service and Support with Opening of its First Owner Centre in Hong Kong

KONG SAR – Media
OutReach – 21 February 2022 – Dyson today
announced the opening of its first Owner Centre, a firm demonstration of the
company’s commitment to bring an enhanced experience to its owners, and
consumers, in Hong Kong. The Dyson Owner Centre will be staffed by a growing
team of professional product experts and service engineers, each well-trained
to provide technical advice, and convenient onsite repair services. The Centre
will also showcase how Dyson’s pioneering technologies are engineered to solve
problems that others ignore. To celebrate the opening of the Dyson Owner Centre
from March, Dyson also kicks off the Dyson Owners Month with exclusive owner
benefits to upgrade their current machines for Dyson’s latest technologies.


Prioritising the
owner experience, the new Dyson Owner Centre is bringing dedicated resources to
Hong Kong owners at an easy-to-reach centralised location with convenient
service hours. The 4,500 square-feet Centre features a walk-in service bar and
a repair facility where Dyson engineers and spare parts are on site to speed up
repairs and avoid shipping machines elsewhere for servicing.

Dyson has also
expanded its local customer service team in Hong Kong. The Dyson Owner Centre will
be staffed by a team of trained product experts to provide technical support,
servicing and maintenance tips. Owners will be able to access these expert
engineers on site at the Dyson Owner Centre or via the Dyson Virtual Engineer Support
service to be launched in mid-March.

The Dyson Owner
Centre is located at 5/F Grand Plaza Office, Tower 2, 625-639 Nathan Road,
Mongkok, just a five minute walk from the Mongkok MTR station. It will be open
10:30am to 7pm Monday to Friday, and 10:30am to 4pm on Saturdays. Bookings are
recommended and courier pick-up services are available.


Customers can shop at dyson.hk, Dyson Demo
Store at ELEMENTS and the new Dyson Owner Centre to experience the many
benefits of buying Dyson technology direct from the people who made it. Dyson
offers preferential personalisation services and exclusive colourways and
products to Hong Kong customers, alongside a stress-free owner experience that
includes a 14-day satisfaction guarantee and access to professional help and
advice from the Dyson Expert team. Buying direct from Dyson also ensures that
customers can choose from the widest selection of Dyson technology at the best


celebrate the grand opening of the Dyson Owner Centre, Dyson is launching a
series of owner exclusive offers from today until 13 March 2022. Dyson is
constanting reinventing how our owners experience Dyson machines. Some of our owners
have been using the older models for some time and it is an opportune moment to
elevate their user experience.


also believes that its long-term commitment to quality owner service is essential.
To give owners peace of mind and extended guarantee, you can now purchase any
Dyson products to enjoy an additional 6-month warranty period and exclusive
offers on accessories during Dyson Owners Month.


Trade-in for
technology upgrade
20% off for
selected models:

  • Dyson V12 Detect™
  • Dyson Purifier
    Cool™ Formaldehyde TP09
  • Dyson Purifier
    Cool™ TP07
  • Dyson Corrale straightener

15% off Dyson V15 Detect™Total Clean vacuum cleaner

Exclusive benefits
for new owners*

*for new purchases and online
registrations within Dyson Owners Month

  • Additional 6-month
  • 50% coupon on accessories


more details about the Dyson Owners Month, please visit


above offer details are subject to the official terms and conditions.


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