Fincare Small Finance Bank launched Video Banking, to enhance customer services

India, 13th July, 2022: Fincare Small Finance Bank announced an expansion in its state-of-the-art banking services with the launch of its video banking services for customers.

Aimed at reducing waiting lines and offering location agnostic banking services, the Bank launched the video banking platform whereby customers can connect face-to-face with a customer service representative of the bank and also chat, simply by initiating a video call using the Bank’s WhatsApp channel.

The channel supports increased drive towards modern, digital means of banking with elements of higher personalization, quick and convenient, with the pleasure of a full interaction without having to visit a physical branch. This channel not only brings the bank closer to the customer, but also helps bespoke services possible.

Talking about the new proposition, Mr. Ashish Misra, Chief Operating Officer – Retail Banking, Fincare Small Finance Bank, said “Fincare Bank has been at the forefront of using innovative technologies to simplify the lives of customers and provide them with convenient platforms. As a digital bank, we are always looking to build capabilities that cater to the ‘convenience banking’ needs of customers. Video Banking is one such capability which aims to redefine the banking experience for millions of retail customers’’.