With the appointment of Rahul Menon, Kapture aims to further strengthen and scale their b2b customer support operations as a part of their growth plans
April 2023: Kapture CX – a renowned SaaS-based Customer Experience platform has announced the appointment of Rahul Menon as Head of Customer Support to ensure seamless customer service delivery. His appointment effective from 10th April 2023 will drive the CX platform’s ongoing leadership expansion spree to strengthen the market position.
Rahul is a cross-functional leader with expertise in BPO Operations, SaaS Technical Support and Application Support. With more than 18 years of experience, he will be responsible for developing robust departmental systems, policies and procedures to sustain a greater degree of customer satisfaction. Considering the scenario of unique and complex customer requests, his appointment is crucial for Kapture CX in fostering highly engaged customer activities and facilitating organic growth.
Commenting on his appointment, Vikas Garg CTO; Co-founder of Kapture CX, said, “Being a customer support platform ourselves we go the extra mile to make our customer experience phenomenal. We are excited to welcome Rahul to the team and look forward to growing Kapture together. Rahul has worked with large teams and has scaled business before which resonates with our growth plans and impact he can create within Kapture. His experience and domain knowledge help us improve ourselves and be better prepared for this 1-10X journey at Kapture CX.”
Rahul Menon, Head of Customer Support, Kapture CX, said, “I am thrilled to join the Kapture CX team who’ve exhibited a clear vision and strategy in place to fuel the growth phase that the company is entering. With Kapture becoming a leader in Customer Service automation and being the platform of choice across leading brands and organizations in different industries, it is definitely exciting to be a part of the organization’s journey. I look forward to aligning IT processes and services with Kapture’s business objectives to help with the company’s growth.”
Prior to his stint at Kapture, Rahul has managed and led Global Customer Support teams for Vymo, along with having been an Operations Leader for 247.ai. He is recognised for building and scaling Support teams in SaaS/Fintech Experienced in Operations, Customer Support – phone/email /chat, multilingual support, Platinum Support and SOPs/SLAs/KPIs.
As part of Kapture’s ongoing team expansion spree, it has also announced the appointment of its new VP of Operations – Lijo Mathew to drive expansive product delivery across domestic and international levels.