‘Online Fatigue’ Puts A Damper on Workforce Upskilling Efforts

  • Over half
    of employees (53%) say that they experience ‘online fatigue’ when it comes to workplace
    upskilling during COVID-19.
  • To overcome challenges posed by remote
    workplace arrangements, employers are seeking to ‘change the training approach
    to adapt to remote learning’ (voted by 50%), ‘try out more innovative methods
    of training’ (voted by 47%) and ‘adapt new technology platforms’ (voted by 39%).
  • Over
    two thirds of employees (68%) prefer to attend instructor-led programmes, as
    compared to pre-recorded online training (6%). Instructor-led programmes are
    preferred regardless of whether it is conducted face-to-face (37%) or virtually
    (31%).

SINGAPORE – Media OutReach – 14 December
2021 – Work-from-home arrangements remain for many in Singapore, affecting
how employers upskill their workforce amidst COVID-19. One of the top challenges
faced by 53% of employees in Singapore when participating in training programmes
is online fatigue, thereby putting a damper on company training efforts.

These are some of the key findings from NTUC
LearningHub (NTUC LHUB)’s recent Workforce Learning in Workplace Transformation
(WLWT) report. The report is based on a survey with 150 business leaders and
300 employees across industries in Singapore, and interviews with human
resource experts.

In
particular, employees between the ages of 30 to 39 are the most likely to
experience online fatigue (63%). This is followed by those between the ages of 16
to 29 (59%), and 40 to 54 (48%). Employees above 55 years old are the least
likely to experience online fatigue when it comes to training (41%).

To
tackle this, employers say that exploring new methods of conducting training
can overcome challenges posed by remote working arrangements and to increase
employee engagement. The top three methods voted by employers are to ‘change the training
approach to adapt to remote learning’ (50%), ‘try out more innovative methods
of training’ (47%) and ‘adapt new technology platforms’ (39%).

Many
employers view that remote workplace arrangements are disruptive to implement
effective employee training (39%), and COVID-19 restrictions continue to be a
challenge to training (37%). Therefore, most (78%) reveal that their companies
are planning to improve training programmes offered to better adapt to the
transformed workplace.

The report also uncovered that two
thirds of employees (68%) prefer to attend company provided instructor-led
programmes, regardless of whether it is conducted face-to-face (37%) or
virtually (31%). This is in comparison to only 6% that voted for pre-recorded
online training programmes as a preferred mode of learning.

Commenting on the findings, NTUC LHUB’s Strategy
Director, Soh Hooi Peng, says, “As COVID-19 hits its second-year mark,
online fatigue is becoming a prominent problem that causes burnout in
employees, thereby posing a challenge not only to their work but also their
learning and development. To combat this, learning must evolve alongside the
future of work. We must explore and constantly develop new modes of training
delivery to develop and engage the workforce. At NTUC LHUB, we will continue to
work with companies to explore adult learning trends in order to transform the
learning experience of lifelong learners to keep them motivated in terms
of continuous learning and upskilling.”

­­To
download the Workforce Learning in Workplace Transformation report, visit https://www.ntuclearninghub.com/workforce-learning-2021.
To find out more about the courses, training and grants, contact NTUC LHUB at https://www.ntuclearninghub.com/.

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