TCS is a leader in customer satisfaction in France according to the 2023 French IT Sourcing Study by Whitelane Research.
The Global IT services provider retained its position at the top for the 5th consecutive year with a satisfaction score of 84%.
About the 2023 French IT Sourcing Study, conducted in collaboration with Timspirit:
Largest independent survey carried out in France
Includes 200 business managers and customers of IT service providers.
Covers 600 IT outsourcing contracts and 700 cloud service contracts.
Performance indices of TCS France, according to Whitelane Research study:
12% higher than the average of companies in the sector.
6% higher than the organization that ranked second.
General satisfaction score is up by 3%
Growth Indicators for TCS France:
Account management: 87%, up by 11% vs industry average.
Innovation and ability to drive transformation: 79%, up by 15% vs. industry average.
Rammohan Gourneni, Managing Director, TCS France:
“We are delighted to be ranked #1 in customer satisfaction by our French customers for the 5th consecutive year. For over 3 decades, TCS has been partnering with many esteemed French organizations on their transformative journeys, contributing to their growth and helping them realize their visionary goals. Our enduring collaboration has been built on a foundation of innovation, customer-centricity, continued investment in local talent, and a deep understanding of the unique challenges and opportunities within the French market. We remain committed to fostering success and driving transformational impact for our French clients and this achievement reaffirms our position as their trusted partner.”
Jef Loos, Head – Procurement, Whitelane Research:
“Tata Consultancy Services holds the top position in France for the 5th consecutive year, demonstrating the consistency of its commitment to its French clients. Maintaining such a high customer satisfaction rate year after year and in a rapidly evolving technological context shows the technical capabilities, flexibility, and customer centricity that TCS teams can do, whether in terms of digital transformation, application services, Cloud or workplace.”
TCS in France:
Operating in France since 1992.
Supports more than 80 large French companies, including 18 CAC40 companies.
Opened service centers in Paris-Suresnes, Lille and Poitiers.
Recognized as one of the best employers in Europe and France by the Top Employers Institute for 11 years in a row