Mercedes-Benz reinforces its footprint in Rajasthan; debuts a world-class 2S luxury service facility with an exclusive handover bay, in Udaipur

Mercedes-Benz inaugurates 3 new facilities in two days in Kanpur and Udaipur, underlines strong momentum in expanding into potential growth markets

Mercedes-Benz inaugurated 11 new luxury touchpoints this year, 12 more luxury touchpoints to be inaugurated in the remaining year.

“Udaipur is celebrated globally as a city of palaces, lakes and luxury hospitality, making it a natural market for Mercedes-Benz. The inauguration of a world-class 2S service facility with an exclusive delivery bay, reflects our commitment to serving existing and potential customers in Udaipur, with a ‘service first’ approach to elevate customer experience. Udaipur is an emerging market for luxury consumption, witnessing growing penchant for premium experiences. We are confident, T&T Motors will deliver an ownership experience that reflects the desirability, prestige and a hassle-free ownership associated with Mercedes-Benz.”

Santosh Iyer, Managing Director & CEO, Mercedes-Benz India

• T&T Motors Udaipur is the 4^th Mercedes-Benz facility in the state of Rajasthan
• It is the first 2S luxury facility in Udaipur with a state-of-art service centre and a Delivery Bay, underlining the brand’s ‘service first’ approach to customers
• The service facility spans 9000 sq. ft., offering latest tools, equipment, Preventive Maintenance & General Repairs along with quick Body & Paint jobs
• T&T Motors Udaipur facility can cater to diverse customer requirements from vehicle reception to car handover
• The service facility is in the high visibility, well-established and upscale neighbourhood, offering excellent connectivity. With prime residential properties and high number of existing and potential customers in close vicinity, T&T Motors Udaipur is accessible to luxury car customers
• T&T Motors Udaipur also features Private Consultation and Semiprivate Consultation Areas with an Exclusive Hospitality Counter, Shop Wall for display of accessories and boutique elements
• The luxury facility also features exclusive elements like ‘Key Presenter’ for special customer deliveries
• T&T Motors Udaipur boasts of the city’s only ultra-fast 180KW EV charger with 2 bays open for all EV customers
• Mercedes-Benz now has presence in over 50 cities across India with a strong network of 140+ luxury touchpoints
• Mercedes-Benz is expanding to emerging growth markets across the country including Agra, Kanpur, Udaipur, Jammu, Varanasi, Jalandhar, Kottayam, Patna

Bengaluru: India’s leading luxury carmaker, Mercedes-Benz, has further bolstered its presence with a new state-of-the-art luxury 2S service facility in Udaipur. This expansion reflects Mercedes-Benz’s ‘Go to customer’ approach, addressing the rising demand for luxury vehicles and bespoke services in key emerging markets like Udaipur.

The new T&T Motors service facility spreads across 9000 sq. ft. and offers customers an elevated ownership experience and complete peace of mind with state-of-art service capabilities, latest equipment and tools and spare parts. T&T Udaipur has 3 Preventive Maintenance & General Repairs bays along with 2 quick Body & Paint jobs bays, in addition to 3 supporting bays. One of the key highlights of the service facility is the ‘Premier Express Bay’ for quick servicing in 60 minutes.

In addition, T&T Motors Udaipur features the city’s only 180 KW ultra-fast charger with 2 bays, open to all BEV customers. Mercedes-Benz will soon avail a 24-Hour Service Mobilio facility for customers. Patrons can also avail a host of digital service offered by Mercedes-Benz like Online Appointment Booking, Digital Service Drive, Vehicle Digital Reception System etc. T&T Motors Udaipur also has an exclusive car handover experience for customers, featuring the exclusive ‘Key Presenter’.

Spokesperson, T&T Motors, added, “We are delighted to bring Mercedes-Benz’s world-class luxury service experience to Udaipur, a city renowned for its majestic heritage and growing prominence as a luxury destination. The new facility combines contemporary luxury with advanced digital solutions, designed to offer a seamless and engaging customer journey. This state-of-the-art showroom provides a complete ecosystem under one roof, from tailored consultations to exclusive hospitality and premium aftersales services, delivering an elevated ownership experience. We are confident that this facility will strengthen the appeal of Mercedes-Benz in Udaipur and cater to the evolving expectations of luxury customers in the region, positioning the Three-Pointed Star as the ultimate choice for automotive excellence.”

T&T Motors Udaipur:

Consulting Areas: The warm materials and reduced ceiling height adds to the ‘Consulting Area’ a quality of character which makes it a pleasant place to be in. Various seating situations can be chosen for individual consultations in accordance with the customer preferences. Media surfaces are integrated seamlessly behind Black Glass and can be controlled individually by the Consultant who can use them to support the consultancy activity.

Exclusive Customer Contact Areas: The Customer Contact Areas in the Showroom are used exclusively for customer consultancy. All permanent workplaces in are provided in the Back Office.

Private Consulting Room: A room separated by glass walls and treated with privacy screening is available for confidential discussions. Media presentations and lighting effects allow the room to be configured for a specific brand.

Boutique Items: The Boutique Item Shop immediately adjoins the Waiting Area. Shop Gondolas and Display Cabinets allow products from the accessories and collection range to be presented flexibly in the space.

Vehicle Handover: This space places the emphasis on creating a personal experience-oriented staging of the handover process. As this space is equipped with 8 screen media displays, it is possible both to play atmospheric content and explain product characteristics. This is also to ensure privacy for the customers taking delivery of the cars. The highlight of the vehicle handover space is the ‘Key Presenter’ for Exclusive Deliveries both in showroom and also at the service facility.