Unicommerce launches video-verification solution (VMS), UniCapture

~ Video based verification automatically records and links timestamped videos with each order during packing & return inspections ~
~ Sellers now have visual, marketplace-acceptable evidence for every shipment and return ~

Bengaluru | 10th November 2025: Unicommerce, India’s leading e-commerce enablement SaaS platform, today announced the launch of UniCapture, a video-based verification solution (VMS) designed to help D2C brands and e-commerce sellers automatically record and link short, timestamped videos to each order along with the order/transaction ID during packing and return inspections.

The solution is designed to help sellers in handling claims – replacing manual, inconsistent proofing with a seamless, automated process. Sellers no longer have to rely on system logs or assumptions; they now have visual, marketplace-acceptable evidence for every shipment and return.

In India, e-commerce disputes, especially over unverifiable returns, is a major challenge which creates friction between consumers and online sellers. The rapid growth of e-commerce has also seen an increase in return-related fraud, where fraudulent buyers misuse return policies by sending back incorrect, damaged, or counterfeit goods in place of genuine ones. This issue affects all ecosystem players including marketplaces, third-party sellers and D2C brands, creating a need to navigate a complex legal and regulatory landscape to resolve these disputes.

With a video capture of each packing and return inspection, the brands and sellers have a ready, tech-tool to settle disputes in an evidence-based and time-efficient manner, thus reducing revenue leakage.

“We are committed to redefining operational efficiency for modern brands,” said Kapil Makhija, MD & CEO of Unicommerce. “UniCapture offers a new level of transparency in order fulfillment, enabling brands to build stronger customer trust. While brands are already seeing tangible benefits, from faster claim resolution to stronger marketplace trust, we are excited to continue supporting brands in delivering exceptional customer experiences while driving operational excellence.”