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India, 28th May’25: Kapture CX, a leading Agentic AI powered customer experience platform, is excited to announce a strategic partnership with PwC India on next-gen agentic automation solutions. This collaboration will focus on delivering scalable, agentic solutions that will streamline operations with a suite of industry-specific offerings across various sectors, with a special focus on Retail and Consumer and Banking, Financial Services and Insurance (BFSI).
PwC India, with its deep domain expertise and implementation experience will be joining forces with Kapture CX to leverage their platform to build intelligent solutions across contact center, employee experience and voice agents. Kapture CX’s proprietary LLMs and verticalized approach to AI, together with PwC India’s extensive experience in implementing efficient agentic automation solutions enhances the value proposition of this collaboration, allowing the partners to provide tailored solutions to clients.
Sharing his views on the collaboration, Manpreet Singh Ahuja, Chief Client and Alliance Officer stated, “Agentic automation is transforming how enterprises operate—shifting from task execution to intelligent orchestration. At PwC India, we’re helping clients lead this shift by harnessing this through purposeful collaborations. Our partnership with Kapture CX brings next-generation automation to the front lines of customer experience to drive smart efficiency and build agile, future-ready enterprises.”
Speaking on the partnership, Sumit Srivastav – Partner and Leader, Agentic Automation, PwC India added, “With PwC India’s agentic automation solutions, we are paving the way for a smarter and more agile future for our clients. We are at the forefront of helping organisations reimagine the art-of-possible, enabling them to turn modern-day technology disruption into a competitive advantage.”
“Partnering with PwC India marks a significant milestone for Kapture CX,” said Sheshgiri Kamath, Co-founder and CEO at Kapture CX. “Our AI agents are designed not just to respond — but to act, automate workflows, and enhance business processes across industries. Together with PwC India, we are set to redefine how organizations harness Agentic AI for scalable, efficient, and cost-effective automation.”
“This collaboration is a strategic catalyst—amplifying the potential of agentic AI to drive agentic automation at scale. By uniting Kapture’s advanced capabilities with PwC India’s enterprise depth, we’re delivering transformative, future-ready solutions. It’s been a privilege working alongside PwC India’s exceptional team, and we’re energized by the bold innovations we’ll shape together,” added Nibha Kothari, VP – Partnerships and Alliances at Kapture CX.
