Exotel’s Unified Platform Boosts JSW MG Motor India’s Customer Engagement Satisfaction by 22%

• The Automated Feedback System developed by Exotel achieves 85% feedback collection rate and 22% higher customer engagement

Bengaluru, India – 11th March 2025 – Exotel, a leader in customer engagement solutions, announces its collaboration with JSW MG Motor India to deliver seamless communication systems, ensuring superior customer experiences and operational intelligence. The solution integrates virtual numbers, centralized call monitoring, and automated feedback systems, enabling the automotive giant to deliver professional and standardized service across its network.

Exotel’s integrated platform ensured:

• Seamless customer experience through a single national number

• Brand consistency with virtual dealership numbers

• Real-time feedback collection and issue resolution

By integrating a unified cloud contact center, Exotel has empowered JSW MG Motor India’s online sales representatives, resulting in a 22% increase in customer satisfaction and 20% productivity gains. Virtual numbers have enhanced dealership credibility, while automated feedback systems have streamlined responses, achieving an 85% feedback rate.

“At Exotel, we believe in transforming customer engagement through smart communication platforms. Our partnership with JSW MG Motor India is a testament to how technology can enhance efficiency and elevate our customer-first approach”, said Shivakumar Ganesan, Co-Founder & CEO, Exotel.

“Customer satisfaction remains our top priority at JSW MG Motor India. Our endeavor is to ensure meaningful customer interactions and to further enhance the experience we partnered with Exotel” said Kapil Bajaj, Head – Dealer Digital Solutions, JSW MG Motor India.

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.