Ecom Express Launches ‘Pragati’ to Empower and Upskill Workforce in Last-Mile Logistics

Gurgaon, 12 March, 2025 – Ecom Express Limited (“Ecom Express”), India’s only pure-play B2C e-commerce logistics solutions provider, has launched Pragati, an ambitious learning and development program designed to upskill delivery center Managers (DCMs) across its last-mile operations. This strategic program enables the company to create development plans, ensuring that both existing employees and new hires are equipped for success. Pragati aims to certify over 4,000 employees in logistics, supply chain management, and behavioral skills. The program uses a hybrid learning model with classroom sessions, virtual modules, and self-paced learning via E-Pathshaala, a comprehensive Learning Management System (LMS), creating scalable growth opportunities for the workforce.

Pragati’s core framework assesses employees on performance and potential, enabling tailored career development plans. Through this framework, high-potential external talent is identified and prepared for leadership roles, while good performers within Ecom Express benefit from targeted upskilling programs to enhance their capabilities and drive business growth. A key pillar of this initiative is a strong focus on local hiring in over 3,500 locations, aimed at reducing relocation challenges and ensuring seamless integration of talent into local teams. With this comprehensive approach to talent acquisition and development, Pragati is committed to building last-mile management that is both skilled and strategically positioned for the future.

Commenting on the launch, Swati Mor, CHRO, Ecom Express, said, “Pragati is not just a training initiative but a pathway to transform last-mile logistics by developing a highly skilled and motivated workforce. By providing structured learning paths and certifications, we aim to create a culture of continuous development and operational excellence. This initiative not only supports our internal teams but also creates opportunities for fresh talent to join and grow with Ecom Express. Through Pragati, we are committed to building a resilient and future-ready workforce that aligns with our mission to redefine logistics in India.”

Ecom Express, in alignment with its commitment to workforce excellence, aims to certify participants across two key domains: Product and Process, which focuses on functional logistics and supply chain expertise, and Behavioral Skills, emphasizing effective management of blue-collar teams.

With the launch of Pragati, Ecom Express reinforces its commitment to operational excellence, employee empowerment and community impact. By investing in its workforce and creating skill development, the company is setting new standards in last-mile logistics while contributing to the broader vision of a skilled and sustainable logistics ecosystem.

Viewers can visit the Pragati initiative on the company’s LinkedIn, Facebook and Instagram pages.