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Mumbai, 12th May, 2025: HGS, a global leader in technology solutions, cybersecurity and consulting, digital customer experiences (CX), and applied-AI business process management (BPM), today announced the opening of its newest AI-powered digital customer experience and Data & Analytics innovation center in Waterloo, Ontario. This expansion marks a significant milestone in HGS’s commitment to digital transformation, data-driven innovation, and creating high-quality career opportunities in Canada’s fastest-growing city.
HGS’s new facility will open on May 15, 2025, and serve as a hub for digitally enabled customer engagement, leveraging AI-powered automation, analytics, and cloud-based solutions to redefine customer interactions. With the company’s focus on delivering frictionless, omnichannel experiences, the Waterloo center will play a critical role in enhancing customer satisfaction for some of the world’s leading brands.
“As we continue to grow and transform the customer experience landscape, Waterloo is the ideal city for HGS to expand,” said Savita Jones, HGS SVP – North America Operations. “This region is home to more than 1,000 technology firms and has proven to be the perfect place to turn innovative ideas into a thriving business. Its collaborative spirit within this type of ecosystem is a great fit for our next-generation CX solutions that will ultimately create a data-rich innovation network.”
The new HGS customer experience center will initially create up to 150 jobs in Waterloo, offering a diverse range of opportunities, including:
- Digitally focused jobs in automation, data analytics, and AI
- IT Support
- Bilingual Customer Experience Agents
- Talent Management
- HR
- Support Staff
- Operation Management
- Engineering
HGS is committed to career growth, training, and upskilling, ensuring employees have access to cutting-edge digital tools and development programs that prepare them for the future of customer engagement.
HGS’s decision to expand in Waterloo aligns with the city’s reputation for innovation and entrepreneurship. Home to world-class universities like the University of Waterloo and Wilfrid Laurier University, Waterloo fosters a unique synergy between business, technology, and talent—ideal for driving digital transformation in the CX industry.
Beyond job creation, HGS aims to contribute to the Waterloo community through local partnerships, skill development initiatives, and innovation-driven collaborations that will further strengthen the city’s role as a leader in the global digital economy.
