Dunzo – Company Profile

A 24/7 hyperlocal delivery platform, Dunzo is a one-stop-shop for all your delivery needs including groceries, daily essentials, fruits & vegetables, food delivery, medicines, pet supplies, meat & fish, gifts, and health & wellness products. With Dunzo, one can send packages to family, friends and associates. The company also has bike taxi service, which is currently available in select cities.

Dunzo delivers anything and everything that’s legal and deliverable and comes with the promise of prompt home delivery within 45 minutes. The company was founded in 2015 and is headquartered in Bengaluru. In addition to Bengaluru, the company is now operational in Pune, Gurgaon, Hyderabad, New Delhi, Chennai, Jaipur and Mumbai.

History:

The idea for the delivery service came to its founder Kabeer Biswas when he thought about the problems being faced by city dwellers in running errands on a day to day basis. He wished there was someone who could manage such tasks on behalf of people. Building on this thought, Biswas and other co-founders decided to launch this idea on a commercial scale. Dunzo was subsequently launched in 2015. Initially Dunzo was available as a WhatsApp number, where people used to send their requests and it was completed by Dunzo team. With increasing demand, Dunzo moved to a messaging app.

As demand grew further, the company launched a dedicated app, which is available on Google Play and App Store. Services offered by Dunzo can also be availed via the company’s website. Since its launch, Dunzo has consistently increased its service portfolio, number of registered users, listed micro markets, merchants and delivery partners. As of February 2020, Dunzo recorded 2 million transactions per month and had a customer loyalty rate of 80-85%. Dunzo is making continuous efforts to ensure better experiences for its users. This is being done via software upgrades, extensive cataloguing, improving partner relations, and reducing response time for customers.

Funding:

Dunzo has received investments worth USD 89.6 million via 13 rounds of funding. Top investors include Lightbox, Alteria Capital, Milestone Trustee Services, Blume Ventures, Aspada Ventures, Kalpavriksh Fund and Moving Capital. Dunzo has also received direct investment from Google, making it the first such startup in the country.

Acquisitions:

Dunzo has not made any acquisitions in recent times. However, such deals can be possible in the future.

Competitors:

Dunzo competes with other delivery startups such as Swiggy, Big Basket, Nature’s Basket, Grofers, Zomato, FreshMenu, etc.

About the Founders:

Dunzo was founded by Kabeer Biswas, Mukund Jha, Ankur Aggarwal and Dalvir Suri. Kabeer Biswas had earlier worked with companies such as Airtel and Videocon. He completed his computer engineering from University of Mumbai and got his management degree from Narsee Monjee Institute of Management Studies (NMIMS).

Mukund Jha has studied at Columbia University and worked with companies such as Google. He had co-founded companies like Wisdom and Habet. He currently works as the CTO at Dunzo. Ankur Aggarwal is an alumnus of IIT, Roorkee and has worked with companies such as SlideShare and Zillious Solutions. Dalvir Suri graduated from Mumbai University and had worked with companies such as IBM and Cybrilla.