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In today’s rapidly changing digital landscape, every moment of downtime matters. Reliability is no longer just a component of technical efficiency, it has truly become a key strategic differentiator for today’s organizations. Steering this discussion is Swapnil J. Wawge, Senior Manager of Engineering at Entrata Inc. and co-author of the recently released book “Site Reliability Engineering (SRE) Principles: Ensuring Uptime, Scalability, and Efficiency.”
Swapnil is a recognized innovator in the field of reliability engineering with over fifteen years of business experience in systems engineering, software engineering, cloud-native infrastructure, automation frameworks and observability systems. His view on reliability is just as simple as it is powerful: downtime is not just a technical failure, it is a business risk that can erode customer trust, impede growth, and harm an organizations reputation.
In this discussion, Swapnil details his own journey, the growth of the profession of SRE, and what is really required to build resilient, scalable systems that are able to withstand the turbulence of a complex digital world.
Q: Swapnil, could you introduce yourself to our readers?
A: I am Swapnil J. Wawge, currently serving as Senior Manager of Engineering at Entrata Inc. I have more than 15 years of experience in the technology sector, focusing on building systems that are not only functional but also scalable and reliable. Alongside my professional work, I recently co-authored the book “Site Reliability Engineering (SRE) Principles: Ensuring Uptime, Scalability, and Efficiency.”
Q: What motivated you to write a book on Site Reliability Engineering (SRE)?
A: Over the years, I’ve observed how downtime impacts organizations far beyond technology—it is a real business risk. I wanted to capture my learnings around building fault-tolerant systems, implementing Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and fostering a culture of reliability. The idea was to create a practical guide that organizations and engineers can use in today’s digital-first world.
Q: Could you tell us about your role at Entrata Inc and your areas of expertise?
A: At Entrata, I work at the intersection of software engineering and operational excellence. My key focus areas include cloud-native systems, automation frameworks, Infrastructure as Code (IaC), and observability practices. These are fundamental aspects of modern SRE and help organizations achieve uptime and scalability at large scale.
Q: What is your leadership philosophy when it comes to technology?
A: I strongly believe that every line of code and every engineering decision must contribute to reliability. Downtime is not simply a technical problem—it is a strategic risk. That philosophy guides how I approach system design, fault tolerance, and incident management.
Q: How did your career journey prepare you for this role?
A: Before joining Entrata, I worked at Idhasoft, and Panacea Infotech in various roles. These experiences helped me build expertise in software design, project management, and team leadership. Over time, this exposure shaped my broader view of software development and system reliability.
Q: Beyond your technical work, what else are you passionate about?
A: I enjoy mentoring younger engineers and fostering cross-functional collaboration. Helping teams grow and instilling a blameless culture has always been important to me.
Q: What do you hope readers will gain from your book?
A: The book is intended as a practical guide for engineers, managers, and organizations. My co-author and I wanted to provide not just theory, but actionable frameworks, case studies, and examples that can help teams achieve scalability, uptime, and efficiency in complex systems.
Q: Finally, what message would you like to share with aspiring engineers?
A: Always see reliability as a core business priority, not an afterthought. The systems we build today are the backbone of modern enterprises. By combining technical excellence with a culture of learning and collaboration, engineers can make a lasting impact.
