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- Enhanced coverage program reinforces Audi’s commitment to customer satisfaction
Mumbai, 05 August, 2025: Audi, the German luxury car manufacturer, today announced its comprehensive warranty and Audi roadside assistance program, offering customers an industry-leading 10-year extended warranty and 15-year roadside assistance offering across its entire product portfolio. The extended warranty is available as a value-added option, reinforcing Audi’s continued commitment to delivering exceptional customer experiences and advancing the luxury automotive segment in India.
Mr. Balbir Singh Dhillon, Head of Audi India, said, “At Audi India, we believe that our relationship with customers extends far beyond the point of purchase. Our extended warranty and Audi Roadside Assistance Program is an extension of our unwavering commitment to customer satisfaction and establish new industry standards for luxury automotive service in India. With a 10-year extended warranty and 15-year roadside assistance, we intend to offer our customers an unparalleled peace of mind, knowing that support is always available.”
The new extended warranty program offers customers comprehensive coverage that extends up to 10 years from the vehicle’s date of sale. Customers can choose from a 1-year and a 2-year extension with coverage terms similar to the standard manufacturer’s warranty. The program covers all manufacturing defects for vehicles up to 10 years of age, with mileage protection extending up to 200,000 kilometers. The warranty is available across all Audi products in India and offers flexible purchase options, allowing customers to acquire coverage at the time of new car delivery or before the existing warranty expiry.
Additionally, the Audi Roadside Assistance Program now offers an unprecedented 15-year roadside assistance option. The program provides comprehensive 24/7 emergency roadside assistance services across India’s extensive road network, including National highways, State highways, and motorable roads within mainland India. The roadside assistance program offers flexible coverage options with pricing ranging from ₹3,999 to ₹8,000 across varied validity periods and vehicle ages.
Extended Warranty Coverage:
Key Features:
- All manufacturing defects are covered for vehicles up to 10 years of age
- Extensive mileage protection with coverage extending up to 200,000 kilometers
- Available across all Audi models in India
- Can be opted in at the time of new car delivery or before the existing warranty expiry
Audi Roadside Assistance Program:
24/7 Comprehensive services:
- Emergency breakdown support on National highways, State highways and motorable roads within mainland India
- Towing on breakdown, accident or vehicle immobilization to the nearest authorized workshop
- Immediate technical support for minor mechanical and electrical faults
- Emergency support services:
o Fuel delivery up to 10 liters (fuel cost borne by customer)
o Battery boost
o Tyre repair and replacement support
o Spare key delivery and lockout assistance
- Premium customer care:
o Hotel accommodation or onward/return journey for repairs exceeding 72 hours (when more than 100km from the base location)
o Custody, transportation and vehicle safekeeping services
o Specially designed towing platforms
o Complimentary refreshments for all the passengers
- Advanced service features:
o Email notifications to the nearest dealership for all breakdown cases
o Customer updates every 30 minutes until case closure
o 100% use of protective body covers offered during service
o Dedicated custody and mobility assistance
o WhatsApp-based service request system for convenient access
The extended warranty and roadside assistance program will be available for all new Audi customers. Existing customers have the opportunity to upgrade their coverage based on their vehicle’s age and current warranty status.
